What to Expect
Here's what you can expect when you choose Harmon Kennedy Law:
We'll use this time to see if this is the type of project we can handle and what fees may apply.
This is a quick getting-to-know-you call, and does not include legal advice.
Lots of clients prefer e-mail -- if this is you, just click below and tell us what you're looking for!
Some people need a more in-depth consultation to make an informed decision.
If you'd like to dive deeper before going all-in on hiring an attorney, we offer a one hour Attorney Chat for $300.00.
Your $300.00 will be credited to any related flat-fee work you hire us to do.
Because we'll be discussing legal advice, we'll have you e-sign a quick engagement letter for this call.
If our chat has given you enough information to handle the issue yourself, that's great, and please keep us in mind for your future legal needs!
Online Intake Form
If we need it, we'll send you a link to fill out your Intake Form online. This helps make our administrative process more efficient, and we don't have to bug you for "just one more bit" of info.
We want to know how we can make your experience more convenient, so we'll ask you your communication preferences -- some clients prefer phone, some prefer e-mail, text, or video chat.
Online Engagement Letter
Next, we'll e-mail you a link to sign your Engagement Agreement online. Your engagement agreement will also contain our policies so you understand more about how we work. We don't represent you until the agreement is signed. Please do not sign until after you've read the agreement and are comfortable with it. Review & sign at your own pace, in the comfort of your own home. We will NEVER stand over your shoulder watching you while you read!
Finally, we will e-mail you a link to your invoice to pay online. Work starts after the invoice is paid. We accept credit cards or e-check. You can always snail mail a paper check as well. Once the invoice is paid in full, we get a notification and will begin your project.
YES, we can work out a payment plan, which works like a layaway plan at a retail store.
YES, Our software can auto-bill your credit card on a monthly/weekly basis, which is deposited into your trust account.
Depending on the type of work we're doing, we may set up Client Portal for you to securely upload documents. You will receive updates based upon the communication preference you selected on your Intake.
Major updates and important messages are sent via e-mail or secure Client Portal. We will not send you important information solely in a text message.
After our work is done, you'll receive an electronic "file closing" letter letting you know what we've completed, and giving you follow-up information if our work involved document drafting or if there's still more for you or one of your other advisors to do.
Please Leave Your Feedback!
We'll send you a survey asking about your experience -- what you liked, what we could do better. We take this seriously, and use your comments to help us improve our processes.
We'll also reach out and ask you for an online review -- If you're comfortable giving us a review, this really helps us maintain our business while keeping the marketing budget in check -- which keeps prices reasonable for everyone!
We're Here for Follow-Up
Many clients have found that they have quick questions after their file is closed, or they've misplaced documents. We don't believe in charging our former clients for access to their documents (we keep them for 7 years) or charging for quick answers to questions about the work we did for them.
Please e-mail any follow-up questions after we're done. We'll return your e-mail with an answer if it's a quick one (they usually are).
If not, we'll let you know if additional time/research is needed, and what it would cost. It's pretty rare that we have to charge for questions on prior work, so don't be afraid to reach out!